We aim to dispatch all orders received before 1pm Monday to Friday (excluding bank holidays) the same day. Orders placed after 1pm or at weekends will be posted the next working day.  

UK Delivery

Royal Mail 48 - 2 to 3 Working Days - £2.50 (Free when you spend over £30)

Royal Mail Special Delivery - Guaranteed Next Working Day - £6.00

Please note that the Royal Mail Special Delivery service does not guarantee delivery on a Saturdays.  Also, some areas are excluded from the next day guarantee.  Please check Royal Mail for details of these areas. 

European Delivery

We deliver to the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Royal Mail International Standard - 3 to 5 Working Days - €6.00 


Orders delivered to EU countries* include VAT so no additional taxes or customs fees need to be paid on delivery.  This also means that orders should not experience any delays at customs.  Essentially, everything is back to how it was before Brexit!

*Please note that orders delivered to the following countries/territories do not include taxes: Switzerland, Norway, Romania, Gibraltar, Jersey. However, VAT at your countries standard rate may be payable by you to your local postal service before delivery is made. You will normally be contacted by email, text message or by delivery card with instructions on how to pay these fees, which can usually be paid online. Some postal services also charge an administration fee, however unfortunately we cannot advise on these as they differ in each country so we advise you to check.

Delivery addresses

It is critically important that the full delivery address is entered correctly including the correct postcode. Royal Mail will not consider compensation for items lost unless the delivery address and postcode are 100% correct.

DermalSense cannot be held responsible for items lost where an incorrect delivery address has been provided.