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DermalSense delivery policy

All orders received before 12pm Monday to Friday (excluding bank holidays) will be posted the same day. Orders placed after 12pm or at weekends will be posted the next working day.  Our delivery prices and estimated delivery times are as follows:

 

        Country           Value of Order                                Service                                     Delivery time (days)       Cost        
UK*  Under £20 Royal Mail Parcels 2-3 £1.99
UK*  £20 - £80 Royal Mail Parcels 2-3 Free
UK* Under £80 UPS Next day £5.99
UK* Over £80 UPS Next day Free

Other EU Countries

All Royal Mail Airmail 3-5 £4.81

 *Inc. Channel Islands

UK Delivery 

The Royal Mail Special Delivery service does not guarantee delivery on a Saturdays.  Also, some areas are excluded from the next day guarantee.  Please check Royal Mail for details of these areas. Please note that for UK orders sent by Royal Mail we are unable to make any enquiries into the whereabouts of your product until 15 working days have elapsed.

 

Delivery to other EU Countries

We deliver to the following EU countries:

Austria Italy 
Belgium Latvia
Bulgaria Lithuania
Cyprus Luxembourg
Czech Republic Malta
Denmark  Netherlands
Estonia  Poland
Finland  Portugal
France  Romania
Germany Slovakia
Greece Slovenia
Hungary Spain
Ireland Sweden

Delivery to non EU Countries

We deliver to the following non EU countries:

Norway

Switzerland 

Channel Islands

Orders delivered to non EU countries will have UK VAT deducted from from the order total at the checkout.  Please note however that delivery to non EU countries may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country so we advise you to contact your local customs office for further information.

 

All the delivery times stated above are in working days and exclude the day of posting.  Please note that we are unable to make enquiries into the whereabouts of your product until 20 working days have elapsed.

 

Delivery addresses

It is critically important that the full delivery address is entered correctly including the correct postcode. Royal Mail will not consider compensation for items lost unless the delivery address and postcode are 100% correct.

DermalSense cannot be held responsible for items lost where an incorrect delivery address has been provided.